1 Start every sick call here
Rare by design
First, rule out a true emergency.
RED means a credible, time-sensitive threat to life or major irreversible harm. “Lethargic,” squinting, hives, young age, or an owner’s worry alone do not automatically make a case RED.
Ask what the pet can doRousable? Standing? Walking? Breathing comfortably?
Emergency screen
Is any sign below reported?
For heat or shared exposure, ask whether another pet in the household is also showing danger signs.